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Rights, Privacy and Responsibilities
As a HUSKY Health recipient you have the following rights:
  • The right to be treated with respect and due consideration for your dignity and privacy.
  • The right to receive information on treatment options and alternatives in a manner/language that you can understand.
  • The right to participate in treatment decisions, including the right to refuse treatment.
  • The right to be free from any form of restraint or seclusion as a means of coercion, discipline, retaliation or convenience.
  • The right to receive a copy of your dental records including, if the HIPAA privacy rule applies, the right to request that the records be amended or corrected.
  • The freedom to exercise the rights above without any adverse effect on your treatment by the Department of Social Services, the CTDHP or our dental providers.

Your Privacy:

Protecting your privacy is very important to the CTDHP. We have many procedures in place to be sure we protect (keep safe from harm) the health information we have about you. Some examples of health information we have about you are the following:
  • Your name, address and telephone number
  • Your Client identification number
  • Your social security number
  • Information we may receive from your dentist
The Connecticut Department of Social Services (DSS) has created a Notice of Privacy Practices that tells you how health information we have about you is shared for our normal daily operations and when we are required by law to share it. It also tells you what your privacy rights are. If you would like to see a copy of our Privacy Notice, please click here. If you have questions about the Privacy Notice, please contact customer service at 1-855-CTDENTAL (1-855-283-3682).

In addition to the rights listed above, you have certain responsibilities as a client:

  • The responsibility to provide any information that the CTDHP or our dental network providers require in order to care for you.
  • The responsibility to follow the plans and instructions for care that have been agreed on with your providers.
  • The responsibility to choose a Primary Care Dentist (PCD) at your Dental Home.
  • The responsibility to call your PCD before receiving care unless you have an emergency.
  • The responsibility to call your Dental Home in advance if you cannot keep your appointments. If you miss an appointment, you need to call to reschedule.
  • The responsibility to carry your Connect Card (grey card) to all of your appointments. 
  • The responsibility to let CTDHP and DSS know about changes to your name, home address, telephone number, marital status, number of dependents or if you have obtained other insurance Coverage. If your address or contact info has changed, please login here and update it.